The Customer Service Representative will provide comprehensive customer service to existing and prospective customers. In the Customer Service Department, the CS Representativeâ€™s main function will be to answer and interact with customers over the phone by taking orders, identifying potential problems, assisting in any customer related issues to secure orders, and assist customers through refunds and replacement orders when issues arise. Other tasks may include reviewing and managing sale order queues, preparing mailings, handling customer inquiries, and other customer service related activities. The ideal candidate will have exceptional people skills, a friendly phone-demeanor and a passionate and positive personality.
In response to the COVID 19 pandemic, Piping Rock in its ongoing commitment to associates, has added new, comprehensive safety precautions in all of its facilities. Associate safety is our top priority.
We are growing and in the right way! Piping Rock Health Products has been named as Newsday's Top Workplaces for 2020. Our associates are dedicated and fueled by our passion for health and wellness and shared commitment to our customers. Come be a part of this remarkable team who looks to continue to be a Top Workplace in Long Island.
Roles & Responsibilities may include but not limited to:
To qualify for this position, your background must include:
We are drug free workplace, regulated by the FDA, required to follow Federal Guidelines; therefore in order to start as well as maintain employment, you must be able to successfully clear drug screening processes, which include testing for all illegal substances per Federal Guidelines.
Be at the forefront of the future of health and wellness, with the ability to work in a fast paced, family owned entrepreneurial environment where the work is meaningful, associates are valued, and you can grow your long term career. Joining Piping Rock means being part of a fast growing team where you can take ownership of your work and be a decision maker, where you are encouraged to work smarter, not harder, with the tools necessary to be successful. Join our team!
Piping Rock Health Products, LLC is an equal opportunity employer.
Piping Rock proudly offers comprehensive medical, dental, vision plans to all full-time associates. In addition, voluntary life insurance, flexible spending plans, and short-term disability plans may be optionally added. All full-time associates also receive group term life insurance and long term disability coverage. Associates are eligible to participate in a 401(k) savings plan with a generous company match.
Based in Ronkonkoma, N.Y., Piping Rock Health Products, LLC is a vertically integrated manufacturer, distributor and on-line retailer of high-quality vitamins, nutritional supplements, essential oils and related health care products. Backed by three generations and over 40 years of experience in the natural products industry, Piping Rock is a true industry pioneer.